Returning Online Purchases & Gifts

Before returning any item, you must contact Planet Icthus for a Return Authorization Number (RAN) by either calling us toll-free at 1 866-744-4433 or sending us an email. We will issue returns/refunds based on the following situations:

Damaged or defective items

If you received an item that has been damaged in shipping or it is defective, we will either replace or refund that item at no additional cost to you.

Errors

If we sent you the wrong item or wrong size, we will replace or refund the item at no additional cost to you.

Exchanges

If you ordered the wrong size, you may return the item one time for exchange, but you pay the shipping to return the item. Once the item has been received, we will send you the replacement at no additional charge to you.

Returns

If you received an item that you decide not to keep, we have a 15% re-stocking fee on the purchase price of the item, if the item is returned in "as-new" condition, in the original packaging. We will not accept returned items that are not in re-sellable condition, where the packaging (such as blister cards) has been opened and the item cannot be presented as new and un-opened. We will not refund shipping charges on returned items.